Guarantee

For full peace of mind Faraway® Garden Furniture offer a full 10 year guarantee on all teak garden dining sets, teak garden tables and teak garden chairs in a residential setting. Teak garden benches come with a minimum of 5 years guarantee when used in a residential setting. For over 20 years we have been manufacturing our own garden furniture and are confident that our furniture is of the highest quality, comfortable, extremely durable and built to last.

We use only premium quality sustainable solid teak and recycled solid teak to make our garden furniture. This timber has been carefully hand selected for quality, grain and colour. Our teak garden furniture is fully machine rather than poorly handmade by unskilled workers and this ensures a consistently precise tenon and mortice joint which will last a lifetime. Our teak is kiln dried to a moisture level of 10-12% to prevent cracking and warping. Always be wary of garden furniture retailers offering a short guarantee on their furniture and ask yourself why? Always research the company and the furniture you are buying before you order.

Fair wear and tear in everyday domestic use is excluded, as is natural timber characteristics such as small cracks or checking which can appear in the end grain due to changes in weather caused by temperature and humidity. These may appear and disappear with changing weather conditions. This checking will not affect the structure, durability, serviceability or longevity of your furniture and is a completely normal characteristic of wood. Accidental damage such as spillages, breakages due to neglect, misuse or rough treatment are also excluded.

Please note that all Viro® weave and rattan garden furniture products are covered by a full 3 year manufacturers guarantee. Please note: All clearance, ex display, parasols, cushions and other garden items come with a statutory 1 year warranty.

If you experience any issues please contact us by phone or email and we will advise how we can to help and what your options are. In some cases you may be asked to return the items to our warehouse in Chesterfield for inspection and remedial work if required.